This notice is currently running on the council’s website:
As part of the ongoing work to protect the council from a computer virus the council’s IT systems, including the website and telephone network, had to be shut down on Wednesday (20 May 2009).
The council’s main office, Perceval House in Ealing, including the Customer Services Centre is fully operational. Work on computers at other council buildings is underway.
The online payments system is currently unavailable. Engineers are working to resolve the problem as quickly as possible.
The council apologises for any inconvenience caused.
For most of the last week the council has been blighted by a virus. Things are finally getting back to normal this morning. It seems that our technical architecture is rather closely coupled and this has caused widespread disruption of many systems including phones, e-mail and the website. I know that this has affected many of the users of the services I am responsible for. Sorry. There will be a lot of hard questions asked of our technology people over the next few days and weeks I can tell you.
I visited Ealing Central Library yesterday afternoon and the staff were cheerfully coping with a difficult situation. They were able to use laptops to check books in and out so top marks for that work around. Unfortunately all the internet PCs were out which must have been an inconvenience to many users. Sorry again.
This morning I visited the customer services centre at Perceval House. I often do this as you know. It was working surprisingly well with cloakroom tickets and, again, a cheerful attitude from staff who have had a difficult week. That said it took 33 minutes to get from the front desk to see a parking agent which is my usual test. This is an unacceptably long time. There were meant to be five staff on parking issues but one was on break and one was dealing with a backlog from yesterday. The work rate from the remaining three did not seem to be up to meeting the modest demand.
There were two cashiers windows open and only one person being served so no problem there. The meeters and greeters were also working smoothly and cheerfully.