If you click on the Customer Services category link on the right hand menu you will see that I regularly check the performance of our Customer Services organisation.
I was a bit anxious after my last visit to Customer Services on 18th January so I went back today to check up on them.
It took 6 seconds to get a ticket timed at 11.21am. I saw a parking agent two minutes later. There were less than 40 people waiting in the whole place and there were two cash windows open with a queue of one person waiting for a free window. There were six people working on parking so there were only two people queueing for this service.
All in all everything seemed to be as it should.
Phil Taylor 