Categories
Parking Services

Trumped by LibDem

Gazette letter 7-9-2007

I was pleased that the Gazette published a letter (click to enlarge) from me last Friday promoting the Parking Services Specialist Scrutiny Panel, next meeting on Tuesday. It was nice to see a photo of me with my crack parking attendant buddies Michael and John – what eager politico is sorry to see their photo in the paper?

I was somewhat miffed to be trumped by LibDem councillor Malcolm. His timing is very good. It would look a little less like gratuitous point scoring if he had actually managed to send me a copy of his report. It is not as if I am hard to contact by e-mail. I have written to him tonight to ask him to send me a copy.

Categories
Ealing and Northfield

Ealing Broadway camera fines to be discussed Monday night

Townhall.jpgOne of the most commented on postings on this blog was Ealing Broadway station parking problems. This is issue will be discussed tomorrow at the Ealing Area Committee (7pm at the Town Hall). See paper here.

I suspect that the parking officers will get a hard time tomorrow. They issued 6,369 PCNs in a short period in one location. Although they took steps to give people a chance to change their behaviour, the area was signed and they spent a week issuing dummy fines, it does look like a bit of a mini-industry.

This issue started at the Ealing Area Committee – on 12th September last year an excellent bus driver called Alvarez complained that it was hard to do his job, especially around the station and Haven Green, because the council was not enforcing what are called moving traffic violations. We are now and people don’t like it. At the meeting Alvarez had the support of all councillors and the public.

The resolution made by the committee was:

Resolved: (i) That the concerns of local residents and Members of the Committee regarding illegal parking in the borough, be noted;

(ii) That the Executive Director of Customer Services be requested to investigate the current level of enforcement being undertaken by the Council in response to illegal parking in Haven Green, and report back to the next meeting of the Committee.

It seems that officers have taken this as carte blanche to go off and enforce without coming back to the committee to tell us what they proposed. They will find out tomorrow what the councillors think!

Categories
Parking Services

Out with Ealing’s parking attendants

Parking Services Specialist Scrutiny PanelOn Wednesday I spent the afternoon with two of Ealing’s parking attendants. As a part of the Parking Services Specialist Scrutiny Panel some of the panel members are doing some “mystery shopping” and activities such as ride alongs to get a first hand feel of what it is like to be on the receiving end of this service. I spent two hour with two of the parking attendants and then we met up with Lucy Proctor from the Gazette. I was impressed with the two guys I met – Michael Lester a 7 year veteran and John Thomson who has done 4 years. Michael in particular had a great manner so it does not surprise me that he has only felt under physical threat from the public once in his 7 year service.

I clipped this picture from Friday’s Gazette. Michael is on the left and John on the right with Lucy in the middle and my face mercifully obscured.

Michael and John in Southall

There is a real problem with the pay and display machines in Southall. Something like 8 out of 10 of the ones we looked at were not working. This is not a case of the council being dilatory. Someone is systematically interfering with these machines – either so that they can park for free or to come back later for change. The guys handled this situation well and did not even think of ticketing people in these circumstances. They spent some time telling people how they should put a note in their windscreen and re-assuring them.

On another pay and display bay we saw a van with its wheels fully on the adjacent double yellow line. I would have thought that this deserved a ticket, but no. We did give out some tickets. A guy in the Herbert Road multi-storey car park had parked at an angle across two bays – a fair cop in my view. Another guy in a CPZ with no voucher – another fair cop. The guy came back and was philosophical about his ticket. At the end of the beat there was some parking on the Broadway that ended at 4pm to allow traffic to flow out of town. Too many users had not checked the plate before parking and the machine is too dumb to stop giving out tickets. A couple of PCNs were issued here and this caused a couple of “interactions” with the public. This was a tough one. The sign was entirely clear – no parking after 4pm, no ifs, no buts. On the other hand the public think that if the machine gives out a ticket they have an out.

Michael and John were exemplary. They are both very experienced and I am sure that there are many less experienced parking attendants at work in Ealing. I met one of them. Abdul was coming to the end of his second day on the job after his two weeks training. He felt confident that he had been well trained but the other guys were keeping an eye on him which was re-assuring.

Panel meetings

The second meeting of the panel will focus on customers’ experience of Parking Services – hence the work described above. The session will also involve council officers and give members of the public the chance to share their experiences. If you are interested in attending then please get in touch with Chris Cheyne at cheynec@ealing.gov.uk or on (020) 8825 6568. A maximum of 100 people will be admitted to the meeting. The meeting will take place a 7pm on 11th September.

For the third meeting on 15th November we will focus exclusively on the finances of Parking Services and try to address the often raised issue that Parking Services is just there to squeeze money out of drivers. No doubt the agenda for the subsequent meetings will be driven by whatever feedback we get from the public at the earlier meetings.

Anyway if you are interested in this topic here are the dates:

  • Tuesday 11th September 2007
  • Thursday 15th November 2007
  • Thursday 10th January 2008
  • Wednesday 5th March 2008

All the meetings take place at 7pm at the Town Hall.

Please note that at these meetings we will be raising and discussing general problems and principles, not the specifics of any particular penalty charge notice.

Reference: Fort Lauderdale area traffic attorney.

Categories
Ealing envirocrime

Creighton Road mess

Creighton Road 21st August 2007

This picture was taken in Creighton Road yesterday by our excellent Envirocrime Prevention Area Manager, David Stokes, after I had complained to him about the mess. Notice that the street is otherwise clean.

He has had to chase up the council’s contractors to clean up after themselves – it is great that they have trimmed all of the suckers growing out of the side of the street trees. It is not so great that they have failed to clean up after themselves.

Like my Mum says: “You do one job and make half a dozen others”.

Categories
Parking Services

Help

Parking Services Specialist Scrutiny PanelThis is a quick note to Northfield residents.

Do you have a crossover? Have you asked the council to enforce it?

If so can I park my car across it one day and get it towed?

The idea is to do some testing of the council’s services as a part of the work of the Parking Services Specialist Scrutiny Panel. If you would like to help please e-mail me at phil AT philtaylor DOT org DOT uk (replace capitalised words with symbols and leave out spaces to get proper e-mail address – I get plagued with spam if I just put my e-mail address on the website).

Thanks.

Categories
Ealing and Northfield

New library looks great

northfields-library.JPG

I popped into the new Northfields library yesterday. I am afraid my purpose was not to pursue learning but to get hold of some pink sacks. It gave me the chance to check out the new library. It is fabulous.

It seems to be very well designed and the staff I talked to were pleased with it too. It was also busy which must be a good sign. I know there have been some complaints about book storage being sacrificed for modern gizmos like coffee machines and internet access but I have to congratulate the Library Service. They seem to have got the judgement right here.

I was pleased to see that there is now a toilet available for use by the public. The staff member I talked to seemed ambivalent about people using it but it is wonderful to have a public toilet in the area. Hurrah! Sometimes staff let themselves down with their “everything would work fine if it wasn’t for customers” attitude.

Categories
Parking Services

Parking Services councillors to be mystery shoppers

Parking Services Specialist Scrutiny PanelToday the council has issued a press release giving details of some of the work that will be done in advance of the next meeting of the Parking Services Specialist Scrutiny Panel.

In order to get some insight as to how Parking Services treats its “customers” councillors will be getting their cars towed, riding along with parking attendants and applying for visitors vouchers, to name a few.

It will be interesting to see to what extent local media will pick this story up – they are quick to criticise in this area, often rightly. Hopefully they will be equally interested in the council trying to scrutinise its own service.

The first meeting of this panel was held on 5th July. At this meeting we did not do much more than agree our terms of reference and work programme. We also had an introductory presentation from the service head, Philip Burns. The only member of the public to attend was Eric Leach from West Ealing Neighbours (you can read his report of the meeting here).

The second meeting will focus on customers’ experience of Parking Services. The mystery shopper work will make sure that the councillors leading the workshops have hands on experience. The sessions will also involve council officers and give members of the public the chance to share their experiences. If you are interested in attending then please get in touch with Chris Cheyne at cheynec@ealing.gov.uk or on (020) 8825 6568. A maximum of 100 people will be admitted to the meeting. The meeting will take place a 7pm in the Queen’s Hall on 11th September.

For the third meeting on 15th November we will focus exclusively on the finances of Parking Services and try to address the often raised issue that Parking Services is just there to squeeze money out of drivers. No doubt the agenda for the subsequent meetings will be driven by whatever feedback we get from the public at the earlier meetings.

Anyway if you are interested in this topic here are the dates:

  • Tuesday 11th September 2007
  • Thursday 15th November 2007
  • Thursday 10th January 2008
  • Wednesday 5th March 2008

All the meetings take place at 7pm at the Town Hall.

Please note that at these meetings we will be raising and discussing general problems and principles, not the specifics of any particular penalty charge notice.

Categories
Ealing and Northfield

Mahfouz selected for Central Ealing & Acton

Bassam MaufouzEaling Times reported yesterday that local film star, Bassam Mahfouz, has been selected to fight against Angie Bray for the Ealing Central and Acton seat. As well as being a prominent Ealing councillor (he is the Labour transport and environment spokesman) he is a parliamentary researcher to Labour MPs Karen Buck and Stephen Pound.

Mahfouz is a bright, young (26) and combative councillor and one of the few that the Labour group can rely to string two words together at council meetings. He courted controversy recently when he tried to get the police involved in a scare-mongering line that the Hanwell community centre was closing.

The Lib Dem candidate is Jon Ball. It is great to see that Angie Bray has a decent opponent to get her teeth into – waffly Ball really wasn’t going to cut it.

As Mahfouz is young it is hard to criticise him for not having much experience outside politics. You can find out more about Mafouz here. It is effectively his personal blog but he had not updated at all in July.

Categories
Ealing and Northfield

Ealing Broadway drop off issue goes large

The problems at Ealing Broadway station have been picked up in all three main local news channels over the last couple of days.

On Ealing Today they have a Q & A type piece with some facts from the council along with a copy of the council’s press release of 5th June which warned about impending CCTV enforcement of pedestrian crossings and bus stops.

Yesterday Ealing Times had the story online here. Their headline is “£225,000: a ‘fine’ profit”. It is typical of a journalist, Alex Hayes in this case, to be economically illiterate. For this to be profit you have to assume that everyone pays their fines without complaint and that it costs nothing to do enforcement and payment collection. I think we can assume a large number of complaints after all the publicity of this issue.

The Ealing & Acton Gazette takes up the story for the third time this week. They are rather more measured than they have been. Their silly GONE PARKING MAD! logo has disappeared and they also have a Q & A piece that includes some actual facts from the council.

As a councillor I am a bit conflicted by all this. I want people to vote for me after all so I don’t really want to beat anyone up. Apparently some 5,573 tickets have been issued although the first 1,000 of them were dummies to give people the chance to change their ways. It can’t be very bright to turn this into a mini-industry however righteous the tickets.

This whole area is a mess and the closure of the drop off area by the rail company has caused inconvenience. This is no excuse though for ignoring the law. The law is totally clear about pedestrian crossings and bus stops and I don’t have much sympathy with people who use them for dropping off passengers.

On the Ealing Today forum and elsewhere people have complained about “anonymous spokesmen”. There is a longstanding convention that local government officer’s names are not mentioned in these situations. This is nothing new.

Other people have complained about camera enforcement. This is the only way to tackle this type of offence as it is dangerous and impractical to ask a parking attendant to try to serve a PCN when drivers are already distracted trying to drop people off and speed away again.

The officers do have a shred of a fig leaf to hide behind. On 12th September last year at the Ealing Area Committee an excellent bus driver called Alvarez complained that it was hard to do his job, especially around the station and Haven Green, because the council was not enforcing what are called moving traffic violations. We are now and people don’t like it. At the meeting Alvarez had the support of all councillors and the public. See my posting and decision sheet.

Visit https://theclarklawoffice.com/what-you-need-to-know-about-lansing-pedestrian-laws/ to protect yourself from personal injuries while you walk on the road.

The resolution made by the committee was:

Resolved: (i) That the concerns of local residents and Members of the Committee regarding illegal parking in the borough, be noted;

(ii) That the Executive Director of Customer Services be requested to investigate the current level of enforcement being undertaken by the Council in response to illegal parking in Haven Green, and report back to the next meeting of the Committee.

It seems that officers have taken this as carte blanche to go off and enforce without coming back to the committee to tell us what they proposed.

I have no sympathy for inconsiderate drivers but the officers are there to serve. It seems they have forgotten that in this case.

I wonder what Mr Alvarez thinks of all this?

Categories
Ealing and Northfield

Beales to close

Ealing Broadway
Beales, the only department store in Ealing, is to close in October, Sunday 28th to be precise. See Beales’ statement.

At first sight this appears to be a blow for Ealing town centre. The good news is that Beales is one of the largest sites in the town centre and should be filled pretty quickly. That raises the question what with?

Beales is the kind of store I go to once or twice a year so I can quite see how they cannot stay in business.