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Ealing and Northfield

Still too many missed collections after 15 months

Missed collections to June 2013

The graph shows the missed collections rate every month compared to the (very consistent) average achieved by the previous contractor May Gurney throughout the length of their last year on the contract, 972 missed collections per month on average. For the last five months up until the end of June (for which I recently got hold of the number) 2,600 residents have had to call in a missed collection. Not surprisingly the council’s automated voice response technology still says:

Press 1 for a missed collection

66,000 missed collections since Enterprise took over. That is a lot of phone calls.