I was a bit anxious after my last visit to Customer Services on 18th January so I went back today to check up on them.
It took 6 seconds to get a ticket timed at 11.21am. I saw a parking agent two minutes later. There were less than 40 people waiting in the whole place and there were two cash windows open with a queue of one person waiting for a free window. There were six people working on parking so there were only two people queueing for this service.
All in all everything seemed to be as it should.