If you click on the Customer Services Category link on the right hand menu you will see that I regularly check the performance of our Customer Services organisation. You might call it mystery shopping.
Today I was shopping in earnest as I needed a new parking permit and some more CPZ vouchers. We had our car totalled in a hit and run whilst it was parked outside the house last month. It was written off as a result. I needed a new permit rather than a renewal.
I walked in the 4:36pm. There were only 8 people waiting in the whole facility and I was only the second person waiting for a permit. I was seen in 2 minutes. Having checked my paperwork, given me permit and vouchers and taken payment I was out in another 8 minutes. Total time in Customer Services 10 minutes.
Great service from a very nice lady. Thank you.