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Customer Services

Customer services have another good day

This morning I popped into Perceval House to get a parking permit.

This time it was for real, not just a jolly mystery shopping exercise.

I arrived at 9:20am, I was seen at 9:35am and left the building with a shiny new parking permit at 9:43am.

When I arrived there was a queue of 6 people for permits. There were four Parking Services stations open and I was told that the fifth would be filled later that morning by a lady who works the middle-of-the-day busy period around her children’s school hours – a very sensible bit of flexible working I reckon.

On the negative side the main door hasn’t been working since my first trip, the glass of the front door is all messed up with bits of old sticky tape and there is a lot of litter around the steps. I can feel an e-mail coming on.

I would be very interested to hear your Ealing council customer service stories – good or bad.

Categories
Mayor Johnson

Boris cuts Beijing bill

Mayor Johnson chaired his first Olympic Board meeting today and announced cuts to the GLA programme for the Beijing Olympics. See Standard story here. He aims to save £1.2 million out of the £4.6 million budget for the so-called London House at the Beijing Olympics. Most of this £4.6 million is of little value to Londoners but you need to be careful not to just destroy ventures like this for the sake of it. If much of the money is already committed it is destructive to just chop it. It looks like a practical decision to cut the cost of the London House without just scrapping it outright.

No doubt Gordon Ramsay’s 18 cooks, note not Ramsay himself, will be disappointed not to be going to Beijing. I guess cooking in Beijing in August would be a pretty hot and sticky business so maybe not such a loss.

It is hard to work out where to draw the line. The TfL magic bus to Beijing which was cancelled last month was going to cost £450,000. It was cancelled but £150,000 had already been spent and was thus wasted. The trip would have looked somewhat inappropriate in the face of the Chinese earthquake. The £300K saving looks worthwhile and sensible. On balance another good decision. But, if £350,000 had been committed you might have kept it and perhaps changed the route to avoid earthquake areas.

The best way to save money is not to make these grandiose commitments in the first place. It is easy to make gestures when you are spending other people’s money. Much better that this money is spent closer to home on events that real Londoners can enjoy. Even better if some or all of it is left in our own pockets for our own pleasure.

Categories
Mayor Johnson

Crossrail – wishful thinking?

Today Localis, which is essentially the local government bit of Policy Exchange, published a pamphlet titled “The Million Vote Mandate: The Challenges facing Boris Johnson”.

The Crossrail bit was done by me. They seem to have garbled the end bit somewhat. There are no sub-editors in think tank land.

Categories
Mayor Johnson

Interim report falls a bit flat

The interim report of the Mayor’s Forensic Audit Panel, looking into both the LDA and GLA, was published today. It didn’t sound like there will be many new revelations. The most quotable quote from the short document was:

Further work is required to validate the position but it does appear that the London Development Agency has been historically an organisation where success was measured by money [paid] out rather than objectively observed results.

They could be talking about most of the state there.

The Sunday Times covered this story and used the headline “Boris uncovers Ken’s ‘wasted millions’” so you have to figure they were given a stronger briefing by Wheatcroft or someone else.

The most interesting bit is probably the last paragraph:

The GLA makes grants, as does the LDA, sometimes to the same projects. There are many other grant-giving bodies in London. We are looking at the scope for rationalisation.

They seem to be missing the point that the LDA is meant to be doing economic regeneration. Livingstone abused it and turned it into to his piggy bank. It got dipped into to fund any old social project he thought worthy. The LDA needs to refocus on core economic regeneration.

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Ealing and Northfield

Stacey lambasts Bell

After Cllr Bell’s contribution to last night’s cabinet meeting, reported below, the Ealing Tory group on the council have issued the following press relase:

LABOUR LEADER WHO VOTED FOR 48% COUNCIL TAX RISES NOW CALLS FOR SERVICE CUTS

Ealing’s Labour Group Leader, Cllr Julian Bell, stunned Cabinet last night when he called on the Council to find millions of pounds of service cuts in preparation for next year’s budget.

The remarks made by Cllr Bell are extraordinary given his record on Council Tax. During the last term of the previous Labour administration, Cllr Bell voted for Council Tax increases amounting to 48% over four years. By contrast, he has voted against the two below inflation Council Tax increases of 1.9% by the current Conservative administration. As recently as March this year, Labour was calling on the Conservative administration to increase spending and taxation in Ealing by £3.6M.

Leader of the Council, Cllr Jason Stacey said: “The last Labour administration increased Council Tax in Ealing by more than every other Council in London apart from Croydon. Cllr Bell has fought us at every turn in our efforts to offer relief to Council Tax payers, so it is quite breathtaking that he suddenly now wants us to cut services.

“This administration has made it clear that we understand people’s financial difficulties in the current economic climate, and will continue to deliver value for money with below inflation Council tax increases. However, we are committed to maintaining support for the vulnerable and will not make the kind of cuts that will put key Council services at risk.

“I challenge Cllr Bell to say exactly where he would like to see cuts and how he would protect the elderly and other vulnerable people from his axe. We look forward to seeing the outcome of his work.”

Categories
Ealing and Northfield

Bell does a McShane

Ealing TownhallApparently the Labour party is trying on for size the idea that it should appear to be in favour of cutting taxes. This time last week Denis McShane had a piece in the Telegraph and asked: “Can the Left be tax-cutters? Why not? “.

This evening the new leader of Labour in Ealing, Cllr Julian Bell, gave the notion a road test here. I attended my first cabinet meeting as a cabinet member tonight. The most important report we discussed was the one setting out the council’s budget strategy and process. In this report the cabinet were asked to agree to the following recommendation:

Agree that a cash efficiency target of 4.9% of net departmental budgets be set as part of the 2009/10 budget strategy and 3% across the following two years in line with government efficiency target for local authorities.

This is a demanding target and one that we will have to work very hard to meet. Apparently this was not good enough for Councillor Bell who asked that we seek to identify further savings with a view to perhaps proposing a council tax freeze or even cutting the council tax.

As you no doubt know the new Conservative administration has delivered a below inflation 1.9% council tax rise two year’s running in Ealing.

Heaven rejoices, we are told, over a sinner that repenteth but I fear that Cllr Bell’s new found tax cutting zeal is not that credible. He is one of the Labour councillors who voted through the 25.9% increase in council tax in 2003. Just to remind you in 1997/8 the Ealing Band D council tax was £585. By 2006/7, only 9 years later, it had risen to £1,309. That is a 124% rise.

Incidentally the cabinet agreed all of the recommendations of the Parking Services Specialist Scrutiny Panel.

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Ealing and Northfield

Ealing’s waste contractor taken over

Ealing’s combined waste and recycling services are delivered by a contractor called ECT. Today it has been announced that ECT has been taken over by AIM-listed May Gurney. See their press release here.

The council has worked hard to improve street collections and re-cycling over the last two years. Last November saw expansion of the service and the inception of same day collections and street cleaning. There is still a long way to go to meet our residents’ expectations. Hopefully the involvement of a larger, better financed group will help us to get there faster.

Categories
Mayor Johnson

Vindictive Shawcross takes Cooke’s job

Brian Cooke, Chairman of London TravelWatch, has been sacked by the London Assembly Transport Committee this afternoon at an extraordinary meeting, see here.

In spite of apologising for his “error of judgement” in releasing a statement which was largely in favour of then Mayoral candidate Boris Johnson, but which specifically criticised two of Johnson’s policies, he was summarily dismissed by a vote which saw Labour and LibDem members in vindictive mood. Cooke lost his job in a vote of 4:3. Chief inquisitor Shawcross voted with fellow Labour members Qureshi and new girl McCartney. They were joined by LibDem new girl Pidgeon. The three Conservative members present voted against. The meeting was called at short notice so one of the Conservative members of the committee, Victoria Borwick, was unable to attend.

I often don’t agree with Green member Jenny Jones, but she was fair minded enough to abstain from the vote. She called Cooke’s behaviour an “aberration” and said:

I think on balance if we look at Brian’s previous excellent record we have to perhaps see this as an aberration and I think that while some sort of sanction is desirable, a sacking is not.

His crime was to produce the statement attached to the back of this paper over the weekend before the election. It led to quite widespread coverage, see Evening Standard here.

If you want to see the nakedly political and vindictive Shawcross in action watch the webcast here.

It seems that on the first working day after a few thousand people ran riot on the transport system on Saturday night the committee wants to busy itself with a reprisal on Brian Cooke for having had the temerity to point out the lack of clothes on emperor Livingstone’s transport policies.

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Uncategorized

Busy May

With the London elections this blog was very busy at the start of the month. The Google analytics chart below, click to enlarge, shows how many unique visitors I got throughout May. Google counts people only once during the period for this particular chart.

This chart says that in May 5,267 different people made a total of 7,132 visits and looked at 11,311 pages. That’s 230 visits per day.

Categories
Mayor Johnson

Party killer II

According to the Sunday Times there was a lot of disruption last night caused by drunken “revellers” protesting/celebrating the end of drinking on the Tube. No doubt Ealing’s Cllr Ball wasn’t one of the people playing up but he sure did find the wrong cause to back.

In another article the blame was laid at Mayor Boris Johnson’s door. The person doing the blaming was the RMT’s Bob Crow. In the same spirit as the policeman who blames you for not locking your stuff up securely enough when some thief nicks it Bob Crow reckons that the mayhem was all Boris’ fault. In his press release he says:

Johnson should apologise personally to all those who were assaulted and abused last night thanks to a half-baked gimmick designed solely as a publicity stunt and without a moment’s thought for the people told to implement it.

We have made it clear that RMT will support any measure that reduces anti-social behaviour and makes our members’ lives safer, but this ban was imposed in haste without consultation with Tube staff.

We warned that it could put our members at greater risk of assault, but there is no comfort in being proved right when Tube workers have been injured and abused.

It is no good Tube bosses repeating parrot-fashion that they would not expect staff to put themselves in danger when they have been put in danger by the Mayor’s publicity stunt.

RMT’s advice to its members is quite clear: if they believe they are at serious risk they should exercise their right to refuse to work, to take trains out of service or close stations as appropriate, and their union will support them every inch of the way.

Let us hope that the mayor will learn the lesson and start paying heed to the voices of those who actually go out there and try to operate a service.

It is not as if RMT need any excuse to skive off. Noticed the total lack of concern for customers here. As I said yesterday I predict that the ban will be 100% successful and 99% popular.