This time it was for real, not just a jolly mystery shopping exercise.
I arrived at 9:20am, I was seen at 9:35am and left the building with a shiny new parking permit at 9:43am.
When I arrived there was a queue of 6 people for permits. There were four Parking Services stations open and I was told that the fifth would be filled later that morning by a lady who works the middle-of-the-day busy period around her children’s school hours – a very sensible bit of flexible working I reckon.
On the negative side the main door hasn’t been working since my first trip, the glass of the front door is all messed up with bits of old sticky tape and there is a lot of litter around the steps. I can feel an e-mail coming on.
I would be very interested to hear your Ealing council customer service stories – good or bad.