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Health, housing and adult social services

Ealing’s health care on hold

Today the Healthcare Commission, one of those NHS quangos, published its ratings for NHS bodies, see press release.

Ealing PCT remains “Fair” or in the Healthcare Commission’s words:

Based on our assessment, Ealing Primary Care Trust continued to provide an adequate quality of service to patients. It was good at managing its finances and also made improvements. In a recent survey of trusts in England, patients rated this organisation as poor in terms of their overall experience.

So if your customers think you are “Poor” you can be “Fair” in the NHS.

Ealing Hospital remains “Good” or in the Healthcare Commission’s words:

Based on our assessment, Ealing Hospital NHS Trust continued to provide a good quality of service to patients. It was good at managing its finances and also made improvements. In a recent survey of trusts in England, patients rated this organisation as poor in terms of their overall experience.

Wow! Even if your customers think you are “Poor” you can be “Good” in the NHS.

West London Mental Health Trust has moved up from “Good” to “Excellent” or in the Healthcare Commission’s words:

Based on our assessment, West London Mental Health NHS Trust provided an excellent quality of service to patients, having made improvements compared to the previous year. It was good at managing its finances and also made improvements. In a recent survey of trusts in England, patients rated this organisation as satisfactory in terms of their overall experience.

So if your customers think you are merely “Satisfactory” you can be “Excellent” in the NHS.

The headline ratings for two local health bodies showed no change but there was welcome improvement at West London Mental Health Trust. Coincidentally all three bodies moved their “Use of resources” score, that is financial management to you and me, from “Fair” to “Good”. Hopefully this bodes well for the future of these three local bodies. If the finances are under control you have to hope there is scope to improve the services we get.

For more information see Ealing Times story.