Categories
Customer Services

Customer Services slow this lunchtime

If you click on the Customer Services category link on the right hand menu you will see that I regularly check the performance of our Customer Services organisation.

I did one of my mystery shops this lunchtime. It was perhaps predictable that lunchtime at month end and week end would be a bit slow.

I arrived at 12.10pm. There were 6 or 7 people waiting for the meeters and greeters but it only took a minute to get past them so I got in the queue at 12.11pm. Inside there were about 50 people waiting which is quite busy compared to previous visits. There were two cash office windows open with two customers being served and no-one waiting. The perking permit queue (I always put myself in this queue) was 6 people but it went up to 10 whilst I was there.

I was seen at 12.34pm so had a wait of 23 minutes. Long but in no way hideous considering it was three times over a bad time to visit. There were 5 staff covering parking with two off for their lunch break.

On my way out I used the loo. It was totally acceptable. Certainly as good as or better than the typical work place loos I have ever used. Certainly better than most pub/restaurant loos.

If you want to avoid the queues try paying PCNs, buying permits and vouchers online here. I just ordered some vouchers. Very easy. I am afraid I have had cause to pay a few tickets on line recently. Again, very easy.

Update: My vouchers arrived Wednesday morning (4th November). Less than three working days. Not bad.

Categories
Ealing and Northfield

Swimming in Northolt

boris-at-greenwood-pool

Yesterday I popped up to Greenwood Primary School in Northolt to see the temporary pool we have been enjoying this term and welcome Boris. As a part of a London Mayor sponsored scheme called Make a Splash Greenwood primary school has been hosting a small temporary swimming pool in one of their halls. This is the first temporary pool delivered by this scheme and hopefully we will have another one back in the borough soon. This scheme is genius as it uses a tiny pool with the kind of plant you get in a home pool to get kids swimming. Something like 1,000 kids have already used the Greenwood pool so we can be sure that the new Northolt pool will have lots of new customers when it opens in January.

Thanks to MWB Business Exchange, the contemporary, serviced and flexible office space people, who have sponsored this programme. I chatted to their CEO, John Spencer, who was really enjoying seeing the programme in action. Commissioner for Sport Kate Hoey came across very well when we had a chance to say hello. Boris remembered me as a blogger but called me Paul. I am terrible with names so I don’t hold it against him. Local MP Steven Pound was there trying to look cheerful surrounded by lots of Tories and giving out his communications allowance pens.

Hats off to head Jim Britzman without whom nothing would have happened. Back in May I went with a group of officers from Active Ealing and the guys from Ealing Swimming Club to look at a similar pool at a primary school in Barnet. Again there the willingness of the headteacher and staff is what made the scheme fly. Once we saw what could be achieved we were determined to elbow our way to the front of the queue to get one of the first of these pools for Ealing. Thanks to Jim and Greenwood we succeeded.

Categories
Ealing and Northfield

Gunnersbury Park is not going to be built on (like it ever was)

gunnersbury-park

Ealing Conservatives issued the following press release on Tuesday but true to form none of the local papers or websites want to publish the very boring story that Ealing Conservatives have always said we will not build on Gunnersbury Park. They didn’t want to mention this in April. They didn’t want to mention this in September. They don’t want to mention it now.

There is always a tendency to want to avoid responding to people stirring it lest you fan the flames. But, it seems that Labour, the LibDems and the Greens think that this is a good stick to beat the Tories with and don’t want to let the record get in the way of a good leaflet either.

CONSERVATIVES PLEDGE NO DEVELOPMENT ON GUNNERSBURY PARK

Ealing Conservatives this week welcomed the proposals for Gunnersbury Park that are outlined in the recent options appraisal and consultation. The same document proposed using the sale of land along Lionel Road as a means to fund these proposals. Such a sale is against previously stated Council policy, and Ealing Conservatives are happy to restate that any such residential development in Gunnersbury Park or any other Ealing park is not acceptable to this administration.

Councillor Phil Taylor, Portfolio holder for Customer and Community Services, said:

“Our Council has consistently said that it would not support residential development in Gunnersbury Park, or any other park in the Borough.

“Although it has caused some upset it was essential that the question was raised in the recent consultation questionnaire. The kind of enabling development outlined would be acceptable to funding bodies such as English Heritage and the Heritage Lottery Fund. We can now negotiate with these bodies with the clear understanding that such enabling development is unacceptable to the public as well as this council.

“This administration has worked hard to fix Gunnersbury Park since it was elected. Very soon after we came into power we set up the Gunnersbury regeneration board jointly with Hounslow which has moved at a good pace to produce a conservation management plan and an options appraisal for the park. The recent consultation will allow us to gauge the public’s response to proposals for the park.”

ENDS

Notes to editors:

1. Statement of Phil Taylor in council press release 1471 issued 11th April 2009:

“The concept of enabling development is extremely unattractive to our borough to the point of being unacceptable.”

http://www.ealing.gov.uk/press_releases/2009/april/pr1417.html

2. The following statement was issued to the Ealing & Acton Gazette on 8th September:

“As we have previously made clear there are no plans to develop the Gunnersbury Park and it is not the Council’s policy to allow development there.”

3. In the same month the following statement was issued to the Ealing & Acton Gazette on behalf of Phil Taylor:

“It is not the Council’s policy to allow development on Gunnersbury Park. The regeneration board is entitled to look at and discuss various options about how to regenerate the park but it will be the Council, in conjunction with our counterparts in Hounslow, who will make the final decisions on these issues.”

Categories
Ealing and Northfield

Tories fighting for Crossrail

david-millican-at-tory-conference

At tonight’s Council meeting (see agenda here) Tory transport spokesman David Millican has tabled the following motion for debate.

This Council affirms its support for Crossrail and notes the myriad of benefits it will bring both to Ealing and to London as a whole. Council welcomes the continued support of the Mayor of London and urges politicians of all parties to maintain Crossrail as a priority during these difficult economic times.

This is part of a wide ranging campaign by Ealing Tories to support the Crossrail project and to make sure that this borough really benefits from the project.

At the start of October Ealing Central & Acton PPC Angie Bray and council leader Jason Stacey met with London Mayor Boris Johnson at Ealing Broadway station to press the case for improvements at the station as a part of the Crossrail project, see Gazette article here.

At the Tory conference the next week David Millican was able to use TfL’s fringe event to ask Peter Hendy, Commissioner for Transport for London, what he was doing about interchange issues around Crossrail. At the end of the meeting both David and I were able to buttonhole the chairman of the Crossrail company, Terry Morgan, and make clear the public’s demand for “kiss and drop” at our Crossrail stations. The next day David Millican was able to press for Crossrail during the transport session with Teresa Villiers (see photo above) and again raised the interchange issue with her at a fringe meeting later in the week.

Categories
National politics

Taking back the flag from the BNP

The Nothing British campaign are today launching a campaign to get veterans to speak out against the BNP’s use of military images to effectively steal veterans’ service for their own cause. I couldn’t agree more.

See BBC report here.

Categories
Ealing envirocrime

Fly tippers’ truck crushed

fly-tip

Back in August this fly tip was left round the corner from where I live. At the time the matter was dealt with very efficiently by the council, see previous posting. I went through the stuff and found a credit card bill with an address and our local envirocrime officer took a statement from me.

david-and-ricky

I was very pleased to see this photo yesterday. It shows Northfield envirocrime officer Ricky Wright and David Stokes, one of the area managers and Ricky’s boss, sitting on the remains of the truck that left the fly tip. The two men concerned have also been arrested, interviewed and charged. I look forward to reporting on their sentences soon.

Categories
Mayor Johnson

Met needs to junk the limos pronto

government-car

The Mayor was slightly on the back foot yesterday at Mayor’s question time in the face of a question from LibDem AM Dee Doocey regarding senior Metropolitan Police officers’ chauffer driven cars. Follow this link and move the clock to 37:00. Doocey put a figure of £2 million on the total cost and the Evening Standard reported yesterday that this spending involved some 41 officer entitled to cars.

Doocey rightly pointed out that the Mayor had himself recommended to David Cameron that he reduce the number of ministerial and other government cars, see previous posting here.

It does I have to say seem pretty bizarre that the Mayor and his predecessor can do without a car but 41 policemen can’t. Boris indicated that “I can’t snap my finger and make these cars disappear in one fell swoop”. No doubt the Mayor will get rid of these cars during the course of this term. After that any contractual hold outs will need to be names and shamed.

The Government Car Service’s cars cost nearer to £100,000 each so I suspect that Doocey’s number is an underestimate.

Categories
Ealing and Northfield

Skatepark still being attacked

elthorne-park

I am disappointed that the skate park “bitter enders” are still trying to undermine the council’s proposals to put a skate park in Elthorne Park. Jill Evans, of Coldershaw Road, wrote in last week’s Gazette to say:

Mr Taylor’s letter, typically selective on facts, alleges his consultation produced a favourable response for a skatepark to be placed in Elthorne Park. It did not. As usual this council’s consultation results were predetermined by the careful selection of questions asked and not asked.

Ms Evans does not like democracy it seems. The results are clear and were published by the council here. She and others believe that they can win their argument by rubbishing our consultation exercise. It merely demonstrates that they have lost the argument. It is clear that Ms Evans thinks that the residents of Townholme Crescent should have a veto about what goes on in the park. I am sorry but this is unrealistic. The majority of Ms Evans’s neighbours want the park to go ahead. It is a shame she can’t accept their opinion.

Ms Evans laughably tries to create dividing lines between people who live side by side. According to her she is a “have not” but if you go to the end of her road where it turns into Midhurst Road and enters the Northfield ward I represent suddenly people become “haves” and live in the “privileged Ealing area”. The map below shows that Northfield ward actually abuts Elthorne park, see full version here.

elthorne-park-map

It is worth noting that we have made a decision to go ahead. But, the next step for the project to go through planning. It is up to the planners and Ealing’s parks people to come up with a workable, credible solution that addresses the concerns that have been raised in the consultation process. The public will have a proper opportunity to contribute and I am sure that we will end up with a successful project which most people are happy with, most of the time.

Categories
Mayor Johnson

GLA freeze

council-tax-freezeIn Boris Johnson’s speech today the announcement of the second successive year of freezing of the GLA precept was almost a throw away line.

With even deepest red Labour boroughs proposing to finally rein in their increases (some years too late) I guess this is not huge news.

The reason that there are only 8 Labour councils left in London out of 32 is because they have been so slow to learn that they are simply unaffordable. Hopefully there will be even fewer next May.

Boris’ announcement is yet another step in the right direction from Conservative London government though. Well done.

Categories
National politics

Hague’s law

hague-at-conference-2009

At the Tory conference today William Hague was fuming about a claim made by the Prime Minister. Early in his speech at last week’s Labour conference Gordon Brown reeled off a list of Labour’s achievements:

You know because if anyone says fight[ing] doesn’t get you anywhere, that politics can’t make a difference, that all parties are the same then look what we have achieved together since 1997: the winter fuel allowance, the shortest waiting times in history, crime down by a third, the creation of Sure Start, the cancer guarantee, record results in schools, more students than ever, the Disability Discrimination Act, Devolution, Civil Partnerships, peace in Northern Ireland, the Social Chapter, half a million children out of poverty, maternity pay, paternity leave, child benefit at record levels, the Minimum Wage, the ban on cluster bombs, the cancelling of debt, the trebling of aid, the first ever Climate Change Act.

You can see the BBC video of Brown’s speech here (if you want). You can hear him claim the Disability Discrimination Act for Labour 1:38 in.

The reason Hague is peeved is that it was he himself who designed and passed this legislation in the mid-nineties as Minister of State at the DSS with responsibility for Social Security and Disabled People. The Disability Discrimination Act emerged in 1995, see here, and was amended in 2005, see here.

Does Brown think that Labour’s social achievements are so thin he has to nick some Tory ones or does he think that only Labour can make any social progress so the DDA must be a Labour achievement?

It would be easy to go through Brown’s list and deconstruct it – it does not stand much scrutiny. By way of example let’s look at Brown’s claim for peace in Northern Ireland, a process started by Margaret Thatcher, in spite of the Grand Hotel bombing, and carried forward by John Major. Tony Blair played a valued part in closing the deal on 10th April 1998 when the Belfast Agreement was signed. But to sustain his claim Brown has to explain how Blair got an agreement from a standing start in 11 months from an election. He didn’t and Gordon Brown is simply not telling the truth. Again.