Comments on: KenBuster could do for Congestion Charge http://philtaylor.org.uk/?p=941 Ealing councillor sounds off Wed, 08 Sep 2010 11:29:45 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Nick http://philtaylor.org.uk/?p=941&cpage=1#comment-168057 Nick Sun, 15 Nov 2009 10:08:57 +0000 http://philtaylor.org.uk/?p=941#comment-168057 I have had a Kenbuster for a number of years. The entire system is completely unreliable. At least half of the time it doesn't make payments when you have entered the CC zone. Even when Kenbuster does attempt to make a payment on your behalf the process regularly fails to process. You then receive a SMS / email message to the effect that the payment has failed. However when you subsequently sign in to www.cclondon.com to make a payment you sometimes find that a payment has in fact been made on your behalf. Customer service is completely non existent. There is no email and no telephone number to call. Emails via the web site go unanswered. Save your money. I have had a Kenbuster for a number of years. The entire system is completely unreliable.
At least half of the time it doesn’t make payments when you have entered the CC zone.
Even when Kenbuster does attempt to make a payment on your behalf the process regularly fails to process. You then receive a SMS / email message to the effect that the payment has failed. However when you subsequently sign in to http://www.cclondon.com to make a payment you sometimes find that a payment has in fact been made on your behalf.
Customer service is completely non existent. There is no email and no telephone number to call. Emails via the web site go unanswered.
Save your money.

]]> By: Jason http://philtaylor.org.uk/?p=941&cpage=1#comment-157133 Jason Mon, 07 Sep 2009 18:08:55 +0000 http://philtaylor.org.uk/?p=941#comment-157133 I purchased one & it took 4 months to arrive. Then when it fianlly did I tested it & found that it charges you when you get NEAR the zone & not actually when you enter it. I drive past the zone every day & have to remove the inaccurate, faulty product from my dash (which really defeats the whole purpose) or it charges me incorrectly,...that really is fraudulent since they claim it is accurat to approx 5 feet,...utter rubbish! Then I have been trying to contact them by e-mail, text message, phone, on-site form but they never reply. They are as bad as Westminster who just simply want your money!! I do not recomend this product to anyone! You might as well just pay the charge if you come near it & save yourself several hundred pounds on the unit!!! I purchased one & it took 4 months to arrive. Then when it fianlly did I tested it & found that it charges you when you get NEAR the zone & not actually when you enter it. I drive past the zone every day & have to remove the inaccurate, faulty product from my dash (which really defeats the whole purpose) or it charges me incorrectly,…that really is fraudulent since they claim it is accurat to approx 5 feet,…utter rubbish!
Then I have been trying to contact them by e-mail, text message, phone, on-site form but they never reply. They are as bad as Westminster who just simply want your money!! I do not recomend this product to anyone! You might as well just pay the charge if you come near it & save yourself several hundred pounds on the unit!!!

]]> By: Liz Kendall-Tobias http://philtaylor.org.uk/?p=941&cpage=1#comment-32145 Liz Kendall-Tobias Wed, 19 Dec 2007 19:29:18 +0000 http://philtaylor.org.uk/?p=941#comment-32145 I have seen your write up re the Kenbuster and ordered one back at the end of November and still have not received one. Has anyone actually received one of these devices? As I am now begining to believe this is a big hoax!! Liz I have seen your write up re the Kenbuster and ordered one back at the end of November and still have not received one.
Has anyone actually received one of these devices? As I am now begining to believe this is a big hoax!!

Liz

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