As an opposition back-bench councillor I keep an interest in Customer Services having been in charge of it for two years, along with parking. One of the changes we bought in in that time was to expand the range of online services.
In June I got a reminder letter about renewing my CPZ [...]
If you click on the Customer Services category link on the right hand menu you will see that I regularly check the performance of our Customer Services organisation.
I was a bit anxious after my last visit to Customer Services on 18th January so I went back today to check up on them. [...]
If you click on the Customer Services category link on the right hand menu you will see that I regularly check the performance of our Customer Services organisation.
I did one of my mystery shops late on Friday morning. I did my usual thing of checking into the queue for a parking permit [...]
If you click on the Customer Services category link on the right hand menu you will see that I regularly check the performance of our Customer Services organisation.
I did one of my mystery shops this lunchtime. It was perhaps predictable that lunchtime at month end and week end would be a bit [...]
If you click on the Customer Services Category link on the right hand menu you will see that I regularly check the performance of our Customer Services organisation.
I popped into the Customer Services centre this morning after an early morning meeting. I was checked in at 9:15am and was seen at 9:23am. [...]
If you click on the Customer Services Category link on the right hand menu you will see that I regularly check the performance of our Customer Services organisation. You might call it mystery shopping.
Today I was shopping in earnest as I needed a new parking permit and some more CPZ vouchers. [...]
At 9am this morning, on the dot, I was outside Ealing Council’s Perceval House with about 20 others waiting to be let into the main customer services reception area. There were a few people ahead of us being dealt with by the meeters and greeters and it took 4 minutes before we joined the [...]
This notice is currently running on the council’s website:
As part of the ongoing work to protect the council from a computer virus the council’s IT systems, including the website and telephone network, had to be shut down on Wednesday (20 May 2009).
The council’s main office, Perceval House in Ealing, including the Customer Services Centre is [...]
In November 2007 when Ealing implemented the new recycling scheme they managed to omit to deliver a white plastic recycling bag to my house. Black mark to Ealing Council. I never got around to ordering one for the simple reason that I just kept on leaving my plastics out in carrier bags and [...]
I had half an hour between meetings this morning so I took the opportunity to do a quick spot check on customer services.
It was 9:05 am by my watch when I arrived and it was a bit daunting at first as there were 20 plus people queuing out of the door to get [...]
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