When you dial the council’s help desk you still get an autoresponder that says “Press 1 for a missed collection”. It is now over 14 months into the Enterprise contract and it is still broken and there is still no evidence that it has been sorted out.
Under the old contractor, May Gurney, in 2011/12 just under 12,000 collections were missed, slightly under 1,000 per month.
In the first year of the Enterprise contract until the end of March 2013 over 54,000 collections were missed. This was quite ridiculous. 1,000 missed collections a week rather than 1,000 a month as before. You can see all of the figures laid out on ealingtoday.co.uk.
You might have thought that the council would have sorted this out by now but unfortunately not. In an answer to a written question (number 38) asked by me at the last council meeting it transpires that the council is still missing over 2,600 collections a month.
How long will this nonsense go on for? 2,600 people are still having to phone up every month to tell the council something has gone wrong. That is more than 100 every working day.